FAQ
Frequently Asked Questions
What
What is the minimum laundry I can have laundered?
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10 pounds is the minimum weight.
What does it cost?
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$1 per pound for laundry service without pressing/ironing.
What is the difference between Shirt Cold Wash and Shirts Dry Cleaned?
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Most business shirts are made of 100% cotton.
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Shirts require dry cleaning based on the shirt’s label or at the owner’s request.
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Shirts dry cleaned goes through a machine press.
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Shirts cold wash are laundered in cold water and hand ironed which ensure you don’t get the shine that you see on some dry cleaned garments.
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The goal is to keep the shirt looking like new for 3 to 4 years of use.
How
How does laundry by the pound differ from dry cleaning?
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Your items are placed on a scale and weighed. We do not charge separately for each piece.
How do I prepare my laundry for pick up?
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Just throw it in a laundry bag, plastic bag or clothes hamper.
How and when can I cancel an order?
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Just give us a call and leave a message.
How can I sign up for service?
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You decide how often you need our service and call us, that is all there is to it.
How do I handle a situation if I notice something wrong with my garments?
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Contact us by phone, fax or email and we will respond as soon as we can.
Other
When are your laundry Operating Days and Hours?
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Monday through Thursday 7am to 3pm but you can leave a message 24 hours/7 days a week.
When will my order be ready?
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Approximately, 2 business days (48 hours).
When should I expect my laundry to be done?
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We are open between 7am and 3pm but we are flexible.
Is same day service available?
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Yes, same day and next day service is available for an additional fee. Please call 860-289-1920, for details.
Are tailoring and alteration services available?
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Yes, we provide minor alterations and repair to some garments.
Who carries the liability in case of garment damage or other issues?
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If it’s due to our machines, personnel or detergents, we will replace a garment with one of equal value or we will refund you the market value of the garment not the amount you paid for it.